Legal Statements

TERMS AND CONDITIONS

USE OF THIS WEBSITE AND ELEVATE’S SERVICES CONSTITUTE ACCEPTANCE OF THE FOLLOWING “TERMS AND CONDITIONS.”

Elevate Services, Inc. (“Elevate”) reserves the right to modify the terms of use without prior notice. Modifications are effective when posted.

User shall not use this website for any illegal purpose. User shall not use this website in any manner that shall cause any disruption, interruption, damage, or impair the use of this website.

Elevate’s website, including but not limited to the design, text, graphics, software compilations, underlying source code, articles (posted directly on Elevate’s site), and blog are the sole property of Elevate, and is protected by copyright.

Elevate consents to the copying and distribution of information on its website solely for purposes of researching or using the services of Elevate. By use of Elevate’s website, User expressly agrees that User will not download, upload, print, reproduce, modify, copy, distribute, transmit, display, publish, sell or license, for commercial purposes or for user’s proprietary benefit. Any use of Elevate’s website materials for purposes other than research or intended use of Elevate’s services is strictly prohibited and shall require written permission of Elevate.

Trademarks

All trademarks, logos and services marks displayed are the sole property of Elevate, unless otherwise indicated. Use of any Elevate trademark and logo is strictly prohibited unless express written permission is first obtained by Elevate.

Any claim arising from or related to the use of Elevate’s services or its website shall be governed by and interpreted in accordance with the laws of the Delaware. If any of the provisions of the Terms and Conditions or Disclaimer are determined to be illegal or unenforceable, the remaining provisions shall nevertheless be binding and shall remain with full force and effect.

Privacy Statement

Elevate is committed to protecting your privacy. Although this website may contain links to other sites, Elevate is not responsible for the privacy practices of any third party websites.

Use of this website does not require the disclosure of any personal information, and Elevate does not collect any personally identifiable information from visitors to our website. For this reason, our website ignores “do not track” signals from visitors’ browsers. Elevate may monitor and log the activity of visitors to this site for purposes of improving the use of its website, however the information collected does not personally identify our visitors. Furthermore, Elevate does not allow third parties to track our website’s visitors.

Visitors to this website may email Elevate with questions or comments. However, Elevate does not share visitors’ personal information with any third party, unless written consent is first obtained. Elevate does not share or sell Client lists to other companies.

Elevate is constantly striving to better serve its Clients and update its website. In furtherance of this, Elevate’s Policies, Disclaimers, and Terms and Conditions may be modified without advance notice and any such modifications are effective when posted.

Third party websites that can be accessed with hypertext links from this site are not controlled by Elevate, and Elevate is not responsible for any of these third party websites. The third party hypertext links presented on this site are provided for visitors’ convenience. The inclusion of any link on this site does not imply any recommendation, approval, or endorsement of that site by Elevate. These links are not intended to state or imply that Elevate is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links.

DISCLAIMER

The purpose of Elevate Services, Inc.’s (“Elevate’s”) website is to provide general information. Nothing contained on Elevate’s website shall constitute legal services or professional/legal advice whatsoever, including articles and blogs that may appear on Elevate’s website or are hyperlinked to from Elevate’s website.

By use of Elevate’s website, User agrees to all of the following terms set forth herein. User further agrees that in the event User seeks to procure the services of Elevate, User shall seek independent legal counsel regarding the Disclaimers and Terms and Conditions.

Although several Elevate officers and many of its employees are licensed attorneys, Elevate is not a law firm, is not engaged in the practice of law, and under no circumstance is an attorney-client relationship formed between Elevate and any Clients it provides services on behalf of. Elevate work-product shall not constitute legal opinions or legal advice and are prepared at the direction of, and for review by, Clients of Elevate. Elevate’s services are provided “as-is,” and as such Elevate expressly disclaims any and all warranties, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. When relevant to use of legal solutions provided by Elevate, Elevate Clients have represented that they are licensed attorneys, and by agreeing to the use of Elevate, Clients agree that it is their sole responsibility to ensure the accuracy and completeness of the final product. Because all Elevate services are provided “as-is,” Elevate’s liability, if any, shall be limited to the total amount of payments received by Clients for the services giving rise to any dispute and or litigation.

Any intellectual property or otherwise technical information sent to Elevate may be deemed by the United States Government to be exported beyond U.S. territory and received by foreign citizens. Client will take any and all necessary precautions to ensure Client is in compliance with U.S. state and federal export regulations. In no event shall Elevate be held responsible or liable for said exportation.

Elevate shall not be liable for any damages, including but not limited to, the following: computer related problems as a result of any viruses, worms, Trojan horses, etc. and any other items that may cause destruction to computer hardware, lost data, lost revenue, business interruption, and lost profits. Elevate shall not be liable for any damages whatsoever for any delays or errors in providing services to Clients. Any and all claims in these respects are expressly waived by Client and any monetary damage shall be limited to the total amount of payment made to Elevate for the services complained of.

PRIVACY SHIELD POLICY

Purpose

Elevate Services, Inc. complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information or Sensitive Information transferred from the European Union and Switzerland to the United States. Elevate Services Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

This Policy is separate and apart from the Privacy Statement applicable to users of Elevate Services Inc.’s website and privacy policies governing human resources data of Elevate Services, Inc.’s Associates. For human resource data transferred from the EU and Switzerland in the context of the employment relationship, Elevate commits to cooperate with the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Policy

1. Collection of Personal and Sensitive Data.

Elevate provides services to corporate legal departments and law firms globally. These services include, but are not limited to, litigation support services, including data processing, document review and production, medical bill review, legal process services, business administration services, information technology services, and consulting services. In the course of providing services to its customers, Elevate may receive or collect Personal Data or Sensitive Information from its customers, either directly or through an Elevate Affiliate. This data may be disclosed to third party service providers to assist Elevate in providing services to Elevate’s customers. Human resource data may be disclosed to third parties service providers to assist with background checks, payroll, and other human resources activities.

2. Use of Personal and Sensitive Data.

Elevate will only access or use Personal Data or Sensitive Information in the course of performing services requested by its customers in accordance with its contractual obligations.

3. Onward Transfer/Potential Liability for Acts of Third-Party.

Elevate’s accountability for data it receives pursuant to the EU-U.S. Privacy Shield/Swiss-U.S. Privacy Shield and subsequent transfer of that data to third parties is detailed in the Privacy Shield Principles. In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-U.S. Privacy Shield, and Swiss individuals received pursuant to the Swiss-U.S. Privacy Shield, Elevate is potentially liable. In particular, Elevate remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process Personal Data or Sensitive Information on its behalf do so in a manner inconsistent with the Principles, unless Elevate proves that it is not responsible for the event giving rise to the damage.

4. Access and Choice.

EU and Swiss individuals have the right to access Personal Information or Sensitive Information about them, and the choice to limit use and disclosure of their Personal or Sensitive Data. If you wish to request access to your Personal or Sensitive Data for such purposes please contact our privacy team at dpo@elevateservices.com or send a written request to the contact information provided below in the “Recourse Mechanism” section.

If your Personal Information or Sensitive Information changes or you change your preference for receiving information from us, send us a request specifying your updated information or your new choice. Send such requests to dpo@elevateservices.com or by telephone or mail with the contact information provided in the “Recourse Mechanism” section.

5. Safeguards.

Elevate, its Affiliates, and its third party contractors maintain physical, electronic and procedural safeguards designed to secure Personal and Sensitive Data and to prevent against unauthorized or unlawful destruction, loss, alteration, or disclosure of the same. Elevate, its Affiliates, and its third party contractors perform their own assessments of their compliance with this Privacy Policy and all applicable laws and regulations.

6. Recourse Mechanism.

In compliance with the EU – U.S. Privacy Shield Principles, Elevate commits to resolve complaints about your privacy and our collection or use of your Personal Information or Sensitive Information. European Union and Swiss individuals with inquiries or complaints regarding this privacy policy should first contact Elevate using the following information:

Elevate Services, Inc.
Attn: General Counsel
10250 Constellation Blvd., Ste. 2815
Los Angeles, CA 90067
E-mail: dpo@elevateservices.com

Elevate has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit JAMS for more information or to file a complaint. The services of JAMS are provided at no cost to you.

7. Arbitration.

Under certain conditions an individual can invoke binding arbitration regarding complaints of Elevate’s Privacy Shield compliance not resolved by any of the other recourse mechanisms provided. For more information visit: https://www.privacyshield.gov/article?id=ANNEX-I-introduction

8. Lawful Disclosure.

Elevate is required to disclose information in response to lawful requests by public authorities. This includes meeting national security or law enforcement requirements placed on Elevate. Elevate may voluntarily issue a periodic transparency report on the number of requests for Personal Information or Sensitive Information it has received by public authorities for law enforcement or national security purposes. Such reports will only be issued to the extent such disclosures are permissible under applicable law.

9. Enforcement and Investigative Power.

Elevate is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and/or the Department of Transportation.

Changes to this Privacy Policy. Elevate reserves the right to change this Privacy Policy from time to time consistent with applicable privacy laws and principles. Unless such changes afford greater protections regarding Personal or Sensitive Data, such changes will apply only to Personal or Sensitive Data received after the effective date of such change.

Definitions of Terms Used in this Privacy Policy

“Affiliates” means any corporation, partnership, limited liability company, or other entity directly or indirectly controlled by, or under the common control of, Elevate Services, Inc.

“Associates” means an employee or independent contractor of Elevate or an Elevate Affiliate.

“Data Subject” means the natural person who is the subject of, and identified in, Personal or Sensitive Data.

“Elevate” means Elevate Services, Inc., incorporated under the laws of the state of Delaware having its corporate headquarters in Los Angeles, California, USA.

“European Union” or “EU” means the European Union consisting of its Member States, covered by the European Union Data Protection Directive.

“Personal Data” or “Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. By way of example, data such as an individual’s name, address, phone number, email address, user ID and password, personal billing information or credit card information. Personal Data does not include data that is encoded or anonymized, or publicly available information that has not been combined with non-public Personal Data.

“Sensitive Information” or references to “Sensitive Data” means personal information specifying medical or health condition, race or ethnicity, political, religious or philosophical affiliations or opinions, sexual orientation, or trade union membership.

“Privacy Shield” or “EU-U.S. Privacy Shield” or “Swiss-U.S. Privacy Shield” means the adequacy decision that allows for legal collection, use or retention of transfers of personal data of EU and Swiss persons outside of the EU and Switzerland to the United States. Certified Privacy Shield Framework members must abide by the Privacy Shield Principles which are available at the Privacy Shield website provided below. All certified members of the framework are also available for viewing via a list provided on the Privacy Shield website: https://www.privacyshield.gov/welcome

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