Liam Brown and Mark Cohen article for Canadian Corporate Counsel Magazine
Sep 12, 2017
Liam Brown and Mark Cohen explain how and why legal delivery is morphing from labor-intensive legal practice delivered exclusively by lawyers/law firms to a tech- and process-enabled model that combines legal, technological, and process and project management expertise.
Former Chief Operating Officer of Corrs Chambers Westgarth Joins Elevate
Aug 22, 2017
SYDNEY – August 22, 2017 – Elevate, a global legal service provider, announced the appointment of Jon Kenton as Head of Consulting, Asia Pacific, to further expand Elevate’s consulting division serving legal departments and law firms. Kenton most recently served as Chief Operating Officer of Corrs Chambers Westgarth, providing operational leadership and contributing to the strategic agenda of one of Asia Pacific’s most innovative law firms.
Signs of the Times: The Rise of Managed Legal Services
Aug 2, 2017
During the month of June, a handful of conversations got me thinking about the trajectory of managed legal services, namely the providers of an integrated combination of consulting, technology, and talent solutions. Roughly a decade along in its evolution, this category of legal service providers (which includes Axiom, Consilio, Elevate Services, QuisLex, and UnitedLex), provides hands-on support to general counsel facing operational challenges, often helping transform key pieces of legal service delivery.
My thoughts crystalized upon hearing from an esteemed comrade, Mark Cohen, about an exciting new career chapter — demonstrating the interesting ways that “New Law” is shaping up…
Strategic alliance will help legal departments better manage their external legal spend
Jul 18, 2017
Elevate Services, a global legal service provider, has partnered with BusyLamp, a global legal operations software vendor, to deliver state-of-the-art e-billing, matter management, invoice review and legal operations services. This integrated solution will give legal operations organizations an easy option to jump-start their matter and spend management transformation.
“We are excited to partner with BusyLamp, a provider of web-based software and a leading SaaS alternative for modern enterprise legal management,” says Matthew Todd, VP Legal Business Solutions at Elevate. “Their technology provides a compelling solution for corporate legal departments looking for an intuitive, AI-enabled, cloud-based e-billing, matter and RFP management system which is quick to implement and provides value from day one. It seamlessly integrates with our existing Cael suite and is in line with our strategy to combine Elevate’s technology and service offerings with best-of-breed solutions to meet client needs, today and in the future.”
Elevate, Fighting Inefficiency with AI + Integrated Legal Services
Jul 14, 2017
Artificial Lawyer recently caught up with Liam Brown and John Croft, respectively Executive Chairman and President of alternative legal services provider, Elevate.
We discussed Brown and Croft’s journey from fighting with unionised printers, to founding an early internet legal technology company, to founding LPO Integreon, to now fighting for efficiency in the legal world. We also looked at how Elevate was an early adopter of legal AI tech, which is now at the heart of its business.
As alternative legal services market accelerates, former head of business development from Epiq Systems joins Elevate leadership
Jul 11, 2017
Elevate is pleased to announce the appointment of Myriam Schmell as Vice President, Global Sales. Based in New York City, Schmell joins Elevate from Epiq Systems, where she served as Senior Vice President of Business Development.
“As confidence in alternative legal services matures globally, Myriam’s expertise in designing solutions and building customer-focused organizations will be invaluable,” said Lokendra Tomar, CEO of Elevate.
Optimizing Client Service: Delivering Value and Enhancing Experience
Jul 10, 2017
Optimizing Client Service examines how legal services firms of all sizes can achieve competitive differentiation in a hyper-competitive market by providing outstanding client service. The book is designed around four essential themes: Know Your Client; The Client Experience; Client Service Innovation; and Client Loyalty.
In Elevate’s chapter, ‘Using Net Promoter Score to Learn What your Clients Really Think,’ contributing authors Liam Brown (Founder and Executive Chairman) and Megan Heltemes (Director Strategic Account Management) explain how to use Net Promoter Scores to quantify customer loyalty, predict future growth, and to deliver an optimized service experience.
Visit the publisher website for a full description of contents, executive summary, and outline of contributors.
Paul Lippe’s ‘New Normal’ Was Always About Innovation
Jun 14, 2017
For years, Paul Lippe has been a leader in helping corporate law departments adopt the approaches used in the best and most innovative parts of their own companies—and in doing so, significantly changing the relationships with and the work done by their outside lawyers. A Legal Rebels Trailblazer and one of the original New Normal contributors for ABAJournal.com, Lippe’s career path has been all about change and innovation. Listen to this podcast from ABA to learn more.
Think AI Contract Review is Easy? It All Depends on the Training
Jun 7, 2017
When the legal department at Baxter needed to quickly review a large volume of contracts, they turned to a combination of human expertise and AI.
This case study explores how Elevate, in partnership with Kira Systems, leveraged AI to deliver cost savings of $500,000 compared to other LPO providers that offered a manual approach to contract review, while saving an estimated 5,000 hours of work.
Elevate Partners with LexPredict to Expand Capabilities in Data Science, Machine Learning and Analytics
Elevate augments technology and tech consulting offering with LexPredict data scientists and analysts
June 1, 2017
Elevate has added the legal data science expertise of LexPredict to its strategic initiative called “ME2,” which stands for “Machines and Expertise in Everything.” The initiative is focused on better integrating Elevate’s consulting, technology, and services for corporate legal departments and law firms.
Pratik Patel Interviewed for Inside Counsel
The Power of Legal Project Management
May 25, 2017
There is more pressure on General Counsel today to demonstrate that certain management controls are in place.
Lately, there has been a lot of talk amongst General Counsel about legal project management. General Counsel have always seen the value of project management as a core element of matter delivery, however, they have only lately been able to focus on this as a major element of their delivery strategy…
The Shock of the New
Jack Diggle (Elevate) and Chris Fowler (BT) for The In-House Lawyer
May 19, 2017
At a recent event for senior in-house counsel in London, two clear messages emerged. Firstly, that there is a rapid professionalisation in the way that major legal departments are managing themselves. Secondly, there was agreement that much of the support for change was being driven from the ‘alternative’ legal market. Despite this, there was a lack of agreement as to what lay behind this process and how alternative providers were supporting it. In this article we explore these two issues. Firstly, what are the changes in-house legal departments are looking to bring about? And, secondly, how can the alternative marketplace help support them?
NetApp and Elevate Named ACC Value Champions
Going Big: Integrating Value Strategies into a Repeatable Framework
May 17, 2017
Data management and storage company NetApp garnered a Value Champion award in 2013 for its data-driven, technology roadmap project. Not satisfied to rest on their laurels, General Counsel Matt Fawcett, Senior Director of Legal Operations Connie Brenton, VP of the Innovation Services Group (IP Group) Beth O’Callahan, recognized that innovation in silos wasn’t enough. “We had to find a way to integrate individual innovations into a cohesive program that would create greater spend and value alignment,” says Brenton. The team sought to move from “small arrow” (innovation in unstructured silos) to “big arrow” impact—a structured combination of innovation tactics towards a focused, larger and more impactful result.
Continuing to work with co-Champ Elevate Services, which acts as an extension of its legal department, NetApp embarked on a project to pilot this strategy of cohesive steps within the most impactful area, the Innovation Services Group, which has the highest outside legal spend. The Innovation Services Group manages about 3,000 patents, as well as trademarks and copyright…
Setting the CLOC Forward on Operational Excellence
Paul Lippe for the ABA Journal
May 18, 2017
Last year I asked the question “will lawyers embrace operational excellence?” and so far the answer is a resounding maybe. Lawyers seem to be keen these days on “innovation” and perhaps AI, but to large extent have left operational excellence to the operational folks. I believe this is a mistake, because focusing on operational excellence is actually a way for lawyers to boost their overall performance.
As we talk about innovation, we’re really talking about four different dimensions of doing legal work better…
Elevate CLOC Session Highlighted in Corporate Counsel
Takeaways From CLOC: What Happened in Vegas Won’t be Staying in Vegas
May 17, 2017
‘Managing Timekeeper Rates’, a session that discussed better systems for benchmarking firm rates against fair market value, featuring Connie Brenton of NetApp, Mike Haven of Gap, Inc. and Peter Eilhauer of Elevate, has been highlighted in an article by Susan Hackett as a key takeaway from CLOC.
Pratik Patel Interviewed for Inside Counsel
How to Create a Strong Legal Operations Team
May 16, 2017
Developing a strong legal operations team is critical to optimizing the performance of any legal department. But that sparks some questions: What does a strong legal operations function look like? How many people should be on your legal ops team? What levels of experience should they have?
Pratik Patel, VP of Legal Business Solutions at Elevate, sat down with Inside Counsel to discuss the organizational requirements and focus areas critical to creating the best possible legal ops function.
Paul Lippe Interviewed for Inside Counsel
How Artificial Intelligence Can Innovate Today’s Law Department
May 15, 2017
Artificial Intelligence is a hot topic these days, but hype tends to be much easier to find than practical advice on how to use AI in a law department. What kinds of AI can make a difference today? What use cases are best for the benefits AI offers? How can legal service providers leverage AI?
These are questions that Paul Lippe, part of Elevate’s Advisory Board, answered with Inside Counsel. He discussed how AI is being used in areas of managing legal like analytics, outside counsel selection, legal project management and legal bill review.
Project management software improves collaboration and communication between corporate legal departments and law firms
May 10, 2017
Elevate today announced the launch of Cael Project, an updated version of its law firm project management software previously named Cael LPM, now extended for corporate legal departments.
Elevate and Thinksmart Kick Off Partnership with Live Legal Operations Workflow Demo at 2017 CLOC Institute
Workshop includes live creation of workflow based on audience challenges
May 9, 2017
Elevate has partnered with ThinkSmart, the fastest growing SaaS workflow automation software provider, to deliver improved workflow in corporate legal departments and law firms. To demonstrate how ThinkSmart’s Automation Platform (TAP) can automate business practices, Elevate, ThinkSmart and a representative from Keesal, Young & Logan presented a case study, invited the audience to share real-world workflow challenges, and then created a workflow live based on one of those challenges.
Distinguished legal industry group to honor Elevate leader among its 2017 Fellows
Apr 21, 2017
On October 27, Elevate’s Pratik Patel will be inducted as a 2017 Fellow of the College of Law Practice Management, an organization that recognizes distinguished law practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice management.
Cael LPM and Cael Verify Featured in Lawyers Weekly Article
Leading Australian firm innovates client service with Elevate technology
Mar 31, 2017
Lawyers Weekly examines how Corrs Chambers Westgarth’s firm-wide integration of Cael LPM will improve the firm’s ability to “ensure we deliver quality legal services on budget and on schedule,” in the words of Partner Andrew Lumsden.
The article also highlights Corrs’ collaboration with Elevate to develop Cael Verify, streamlining the process of verifying complex documents such as prospectuses.
Elevate Software Highlighted in Law Times Article
Law Times article highlights innovation initiatives at Osler and at Gowling WLG
Feb 13, 2017
In this article, Law Times examines how two firms are responding to the pressure to work differently (and better). Among those examples, Gowlings WLG were early adopters of Elevate’s project management software, Cael LPM.
New collaborative application simplifies cumbersome verification process, saving time, lowering cost, and providing audit trail.
Dec 8, 2016
Elevate Services, a global legal service provider, today announced the release of Cael Verify™ software designed to streamline the otherwise manual process of compiling and verifying the contents of complex documents such as prospectuses.
Available worldwide, Cael Verify was developed in a beta program with top-tier Australian law firm Corrs Chambers Westgarth, which collaborated with Elevate to design, test and refine the software. Corrs has signed up as the product’s first user globally.
The Evolution of the Business of Law: The Legal Supplier Ecosystem
Dec 6, 2016
Elevate’s Liam Brown and Bill Mooz appear in an exclusive podcast for ILTA Radio, providing commentary regarding the changing landscape of the legal sector.
Twenty years ago, law firms handled most of a company’s legal needs. The internet revolution and the great recession have both caused law departments to question this traditional model, and spawned a dizzying array of legal technologies and alternative legal service providers. By 2020, leading companies will have assembled a variety of these solutions into integrated ecosystems for delivering legal services with greater quality, efficiency and flexibility.
Liquid Legal: Transforming Legal into a Business Savvy, Information Enabled, and Performance Driven Industry
Several subject matter experts at Elevate, including Liam Brown, Kunoor Chopra, Pratik Patel, Jack Diggle, Peter Eilhauer and Suzanne Ganier, contributed a chapter to the recent publication Liquid Legal: Transforming Legal into a Business Savvy, Information Enabled, and Performance Driven Industry.
Edited by Kai Jacob, Dierk Schindler, and Roger Strathausen, Liquid Legal compels the legal profession to become a strategic partner for corporate executives, clients and stakeholders, transforming legal into a function that creates incremental value.
Elevate’s chapter, ‘Running the Legal Department with Business Discipline: Applying Business Best Practices to the Corporate Legal Function,’ examines how legal departments can benefit by adapting proven business management strategies.
In an exclusive introduction to the upcoming publication, IACCM hosts a webinar with editors Jacob, Schindler and Strathausen, as they discuss the book’s core principles.
Elevate Ranked Among Fastest Growing Private Companies by Los Angeles Business Journal for Second Year Running
2016 business rankings reflect continued high growth for Elevate
Nov 16, 2016
Elevate Services, a global legal service provider, was named the No. 24 fastest growing private company in the annual top 100 ranking published by the Los Angeles Business Journal.
High growth makes Elevate the only legal services provider in the top tier of the 2016 Inc. 5000, placing the company within the top 2 percent
Aug 18, 2016
Inc. magazine ranked global legal service provider Elevate No. 53 on the Inc. 5000 list, a prestigious annual ranking of the fastest growing private companies based in the United States. Headquartered in Los Angeles with operations on five continents, Elevate serves corporate legal departments and law firms worldwide.
Collaboration integrates Elevate’s global document review services with Everlaw’s advanced e-discovery technology
Aug 23, 2016
Elevate Services, a global legal service provider, today announced a partnership with legal technology company Everlaw Inc. to deliver next-generation electronic discovery and review. The offering combines Elevate’s global document review services with Everlaw’s lightning fast, intuitive, cloud e-discovery technology platform to provide clients with industry-leading efficiency, user experience, and cost predictability.
Global Head of Legal Business Solutions from JPMorgan Chase Joins Elevate
May 12, 2016
Elevate Services, a global legal service provider, announced the appointment of Matt Todd as Managing Director, Legal Business Solutions, to further expand Elevate’s legal operations consulting division serving legal departments and law firms. Todd is based in New York City.
Leading legal services provider expands quickly growing legal software business with innovative legal technology company.
Apr 28, 2016
Elevate Services, a global legal service provider to corporate legal departments and law firms, announced that it has acquired leading legal technology company OnRamp Systems Inc. Paul Lippe, founder and CEO of OnRamp, will join the Elevate advisory board to focus on strategic legal technology development and client relationships. All of OnRamp’s engineering team in Silicon Valley will join Elevate.
Business ranking highlights Elevate’s success, building on momentum from other recent recognition
Dec 16, 2015
Elevate Services, a global legal service provider to corporate legal departments and law firms, was recently named the fourth fastest growing private company in the annual top 100 rankings published by the Los Angeles Business Journal.
Clayton Utz IT director discusses using Cael LPM to deliver more effectively against client expectations
May 1, 2015
Australian law firm Clayton Utz uses Cael LPM, Elevate’s legal project management technology, to gain a better understanding of historical matter data, enabling more accurate quotes, explains firm IT director.
Elevate Enters $40 Million, Multi-Year Engagement to Provide Innovative IT and Security Strategy to Law Firm
Hawkins Parnell Thackston & Young engages Elevate to enhance IT security, agility and cost-effectiveness
Apr 15, 2015
Hawkins Parnell Thackston & Young LLP (HPTY), a leading U.S. mass tort litigation firm, has engaged Elevate to transform the firm’s IT operations, upgrading legacy infrastructure to a more secure and cost-effective system and shifting firm-wide IT support to a managed service model.
Howard “Bud” Phillips Joins Elevate as CIO, Strengthening Information Technology and Security Capabilities
Apr 8, 2015
Veteran professional services technology leader brings 25 years of business and IT transformation experience from LeClairRyan, Capital One, Deloitte and Monitor Consulting.
Mar 12, 2015
Elevate Services, a global legal service provider to law firms and corporate legal departments, has been recognized by Chambers and Partners as a top Legal Process Outsourcing (LPO) provider.
InsideCounsel Magazine names top legal innovators, highlighting NetApp’s strategic collaboration with Elevate for the second year in a row
Nov 21, 2014
Elevate helped NetApp design an innovative, efficient system to analyze and compare proposed timekeeper rates by complexity, work type and impact, winning NetApp a return appearance on the prestigious IC10 list released yearly by InsideCounsel Magazine.
Distinguished legal industry group honors two Elevate leaders among its 2014 Fellows
Oct 17, 2014
Two members of Elevate’s management team were inducted as 2014 Fellows of the College of Law Practice Management, an organization that recognizes distinguished law practice management professionals, sets standards of achievement for others in the profession, and assists projects that enhance the quality of law practice management.
UK firm asb law implements Cael LPM™ as platform for Legal Project Management initiative
Sept 2, 2014
Building on adoption by firms in North America, Cael LPM™ has been chosen by asb law to help the firm deliver greater value and transparency to their clients by scoping and tracking timeline, budget and resources for each project.
Elevate announces hire of former Pangea3 and Am Law 100 executive Kevin Colangelo
March 20, 2014
Kevin Colangelo has joined Elevate as VP of Client Relations and Strategic Communications. He was previously at Am Law 100 law firm Proskauer Rose, where he served as Client Relations Officer. Based in New York, he will advise clients on strategies, services and technologies that improve their efficiency and quality.
The Australian interviews Elevate
March 14, 2014
Liam Brown and James Odell discuss the Australian growth surge of legal service providers, including Elevate’s plans for expansion in both Australia and in Southeast Asia. James, a former COO for Baker & McKenzie, shares his perspective on the intense cost pressures being felt by law firms and the strategic options available to them.
Elevate Interviewed in Crain’s Chicago Business
February 24, 2014
Liam Brown discusses significant improvements law firms are making in business development, including the introduction of business development officers and business development training for lawyers. However, because the impact of these programs takes time – often two years or more – firms must be patient and set expectations accordingly.
ALA article examines new roles and rules for inspiring the future of legal
January 20, 2014
The time when the legal market could be defined as having two major players – law firms and corporate legal departments – is a distant memory. Now the legal sector is an ecosystem that includes a range of coexisting entities – each having an important role.
Elevate Estimates First Baker & McKenzie Shared Services Center Reduced Overhead Costs by $75 per Billable Hour
January 16, 2014
Baker & McKenzie LLP is planning to build another back office to handle more complex support services, after their steadily growing center in the Philippines demonstrated great ability to improve service delivery while reducing costs. Elevate comments on the strategic value of this approach.
Expanding its business in Australia and Asia Pacific, Elevate names James Odell VP and Managing Director for the region
January 28, 2014
Elevate Services, Inc. announced the appointment of James Odell as VP and Managing Director of Australia and Asia Pacific. Odell joins Elevate from Baker & McKenzie, where he was Chief Operating Officer responsible for South East Asia and Australia. Based in Sydney, Odell will lead Elevate’s growing business in Australia and Asia Pacific.
Liam Brown discusses legal project management and innovation in this year’s Legal Outsourcing Guide from the Global Legal Post
October 9, 2013
Liam Brown discusses ‘Just Enough Project Management for Lawyers’ (page 44) and the new LPM program at Gowlings, dubbed Gowlings Practical. Liam also discusses ‘Forging a Law Department to Succeed in the New Normal’ (page 50), in an article co-authored by Madhup Goswami of ArcelorMittal.
InsideCounsel Magazine names top innovators in the legal profession, citing NetApp’s strategic collaboration with Elevate
August 30, 2013
Elevate consulting and managed services give NetApp’s legal department an innovative strategic advantage, winning NetApp a place on the prestigious IC-10 list released yearly by InsideCounsel Magazine. Elevate provides highly integrated support that enables the NetApp legal department to respond quickly to business needs and operate more efficiently while maintaining a small inside team.
Elevate plays key support role for NetApp, recently named an ACC Value Champion.
June 20, 2013
Elevate Services, Inc. played an integral role in helping NetApp achieve greater legal efficiency, according to a recent announcement by the Association for Corporate Counsel (ACC) that named NetApp a 2013 ACC Value Champion. Elevate provides NetApp with legal operations consulting and managed legal support services in a relationship that the ACC described as “a game changer” for NetApp.
Elevate appoints John Croft as President, launching new alternative legal services provider in United Kingdom.
LOS ANGELES – April 19, 2013 – Elevate Services, Inc., a global alternative legal services provider for law firms and corporate legal departments, today announced the appointment of John Croft as President. Croft joins Elevate from Integreon, where he was President. He will be based in London, launching Elevate’s technology and services in the UK and European markets.
Elevate appoints Lokendra Tomar as CEO, expanding senior leadership and global growth capabilities.
LOS ANGELES – April 18, 2013 – Elevate Services, Inc., a global alternative legal services provider for law firms and corporate legal departments, today announced the appointment of Lokendra Tomar as CEO. Tomar comes to Elevate from Integreon, where he was COO and Head of Corporate Strategy.
Elevate launches new service line, announcing top procurement strategy veteran Tariq Hassan will lead the new service designed to help law firms reduce costs.
LOS ANGELES – March 27, 2013 – Elevate Services Inc., a global provider of consulting, managed services and technology solutions for law firms and corporate legal departments, today announced the appointment of Tariq A. Hassan as Vice President of Procurement Services. Hassan joins Elevate from Integreon, where he was Chief Procurement Officer and Head of Procurement. He will be based in Boston and London, serving law firms in both the United States and the United Kingdom.
Cael LPM (Legal Project Management) software from Elevate Services makes project and budget management easy for lawyers and matter managers.
LOS ANGELES – January 24, 2013 – Elevate Services Inc., a global provider of consulting, managed services and technology solutions for law firms and corporate legal departments, today announced the upcoming beta release of Cael LPM™, its online legal project management software. Cael LPM is designed to make project and budget management easy for matter managers and lawyers, with a simple, practical interface for collaborating on and managing progress against matter budgets and task completion.
Elevate Expands Legal Consulting, Legal Process Outsourcing (LPO) and Legal Project Management (LPM) Capabilities.
LOS ANGELES – December 4, 2012 – Elevate Services Inc., a global provider of consulting, managed services and technology solutions for law firms and corporate legal departments, today announced the acquisition of Med Legal Consulting Source, Inc., a U.S. firm specializing in medical claims and litigation. Terms of the deal were not disclosed.
Elevate’s founder shares his views on the LPO industry, its current state and its future.
An in-depth interview with Liam Brown is featured in the cover article ‘Outsourced’ in Law Council Review magazine (October issue, pages 6–12).
Elevate’s acquisition expands its advisory practice to include corporate legal spend management and law firm value pricing consulting.
LOS ANGELES – September 21, 2012 – Elevate Services Inc., a global provider of consulting, managed services and technology solutions for law firms and corporate legal departments, today announced the acquisition of the Analytics division of RFx Legal, a U.S.-based firm specializing in legal sourcing, procurement and staffing services. RFx Legal Analytics provides consulting services to help corporate legal departments reduce legal spend, and to help law firms increase profitability through Alternative Fee Arrangement (AFA) value pricing. Terms of the deal were not disclosed.