Our Team

Executive Management

Liam Brown

Liam Brown

Founder and Executive Chairman

Liam has spent over twenty years helping general counsel and law firm leaders improve effectiveness and efficiency. In 2011 he launched Elevate as the law company to provide consulting, technology, and services to law departments and law firms. Previously he was the Founder, President and CEO of Integreon, Inc., a global LPO, which he led from startup in 2001 to annual sales of $150 million by 2011, before he sold his stake to private equity investors. Prior to Integreon, he was the President, COO and Founder of a pioneering venture-backed Web 1.0 virtual data room legal tech company, which he sold in 2001 (now Merrill DataSite). Liam is a frequent speaker at legal conferences and regularly publishes articles about trends in the legal sector. He is also an active investor in emerging legal technologies and an executive coach for founders of startups.

John Croft

John Croft

President

John has twenty five years’ experience managing client relationships in the legal and financial sectors, helping clients capture value from the way they buy and deliver services. Prior to Elevate, John served as President at Integreon, where he led new business development efforts and managed existing clients on a global basis. During this time he grew the company’s revenue from $12 million in 2005 to $150 million in 2011. Previously, he was CEO of the financial and legal outsourcing division of ADP Inc. Before that, John was European sales director for the financial and legal division of St. Ives Plc.

Nancy Fraser Michalski, RN

Nancy Fraser Michalski, RN

VP Med Legal Services

Nancy founded and served as CEO of Med Legal Consulting Source for 12 years, before brokering the company’s acquisition by Elevate to establish our Med Legal Services. She strategically leads this service line and also testifies in state and federal court on issues involving the reasonable value of medical care. Nancy received her bachelor’s degree in nursing from the University of Wisconsin-Madison and is certified in Healthcare Management and Development from the University of Southern California. She served as Director of Medical Billing and Surgical Services for an outpatient surgical center and medical clinic for 17 years. As a registered nurse for over 30 years, she has assisted in more than 10,000 surgeries. Nancy is involved with the American Academy of Professional Coders, the American Health Information Management Association, the Healthcare Financial Management Association, the American Association of Medical Audit Specialists, and she sits on the Oversight Committee of LEDES, the global non-profit organization that sets the standards and codes for the electronic exchange of billing information between law firms and corporations.

Tariq Hassan

Tariq Hassan

VP Procurement Services

Tariq is responsible for designing, delivering and managing procurement services to law firms. Previously he was Chief Procurement Officer and Head of Procurement Solutions at Integreon. Tariq has twenty-five years of experience enhancing supplier management and improving third party relationships in the legal and financial services industries. He has developed a reputation as a thought leader and a leading practitioner of procurement strategy, having reduced several clients’ procurement costs by over 50% and delivered double-digit sourcing savings. His recent track record of success at law firms includes reducing a five-year $75 million overhead spend by $12 million for two leading UK law firms. Tariq holds a Master’s degree in Law from Cambridge University and an LLM from Suffolk University.

James Odell

James Odell

VP and Managing Director, Australia and Asia Pacific

James brings to Elevate significant front-line experience managing major international law firms across developed and emerging markets, having been based previously in London, Hong Kong, and Singapore. Prior to Elevate James was at Baker & McKenzie, where he was COO responsible for the delivery of all business services functions to the practice in South East Asia and Australia. During that period, Baker & McKenzie was recognized for excellence in South East Asia by Chambers, named ‘Law Firm / Legal Advisor Of The Year’ by the Financial Times and Mergermarket, and named Australia’s ‘International Firm Of the Year’ by Australian Legal Business. Prior to Baker & McKenzie, James served on Linklaters’ central Strategy and Planning team, advising the Firm’s global executive committee during a period of post-merger consolidation and rapid profitability growth.

Howard 'Bud' Phillips

Howard 'Bud' Phillips

Chief Information Officer

Bud has over 25 years of experience integrating technology, operations, and strategy. Most recently, as CIO for Am Law firm LeClairRyan, he transformed the firm’s legacy IT architecture to a virtualized, secure, and cost-efficient system, harnessing Infrastructure as a Service cloud computing technology, to support rapid firm growth. At Capital One, Phillips led the customer acquisition operations group, achieving significant gains in quality, capacity and cost-effectiveness by applying Agile and Lean leadership and management principles. Prior to that, as a management consultant at Deloitte Consulting and Monitor Group, Phillips advised many large corporate clients on industry evolution, cost reduction, acquisition strategy, market positioning and competitive intelligence.

Myriam Schmell

Myriam Schmell

VP Global Sales

With more than 25 years’ experience in the legal industry, Myriam leads the global Elevate sales team. Listening to legal departments and law firms around the world, Myriam participates in the development of innovative solutions for customer business problems. Prior to joining Elevate, Myriam served as Senior Vice President of Business Development at Epiq Systems, a NASDAQ-listed provider of legal services and technology. Through strategic expansion of the sales team, service offerings and physical footprint, and the integration of acquired companies, Myriam helped grow Epiq from a regional provider to a global leader, prior to its acquisition by OMERS and Harvest Partners private equity groups, and subsequent combination with DTI. Myriam previously worked at LexisNexis, focusing on the acquisition of litigation companies, and also as a corporate restructuring attorney for Venable LLP. Myriam is based in New York and holds both an undergraduate and a law degree from the University of Baltimore.

Joeri Timp

Joeri Timp

VP and Managing Director, Philippines

Joeri has 18 years of experience in managing offshore service centers, HR process implementation, and large team management, as well as consulting and practicing in the area of labor law. Prior to joining Elevate, Joeri was at Baker & McKenzie, the world largest law firm with the largest captive offshore service center in the legal industry. In his role as Executive Director of the service center, Joeri was responsible for offshore service delivery to Baker & McKenzie firms around the world. He promoted outsourcing within the global network of the firm, and held local P&L responsibility for the facility. Under Joeri’s management, the firm’s delivery center in Manila grew to 630 people, servicing 42 countries in 6 languages. Prior to Baker & McKenzie, Joeri set up the APAC service center in Manila for global payroll provider NorthgateArinso. As a lawyer, Joeri previously worked as an employment law specialist at Ernst & Young Belgium and Belgium-based boutique social law firm Van Eeckhoutte Taquet Clesse.

Lokendra Tomar

Lokendra Tomar

Chief Executive Officer

Lokendra has twenty years of experience managing global operations and business strategy. Most recently he was COO and Head of Corporate Strategy at Integreon, which he helped grow from $20 million in 2006 to nearly $150 million in revenue by 2011. Previously, Lokendra led Strategy & Corporate Development and M&A at MphasiS, now part of Hewlett Packard, where he completed several acquisitions and established their Research and Analytics business in India. He was also instrumental in building and managing Research and Analytics capabilities for Adventity, now part of Sutherland Global Services. Lokendra is an alumni of Harvard Business School Advanced Management Program, a merit-holder engineering graduate from the Indian Institute of Technology (IIT) and he holds an MBA from the Indian Institute of Management (IIM).

Kunoor Chopra

Kunoor Chopra

VP Legal Services and Strategic Accounts

Kunoor leads Elevate’s Legal Services department defining and designing custom solutions that combine people, process, and technology to meet unique customer needs. Previously Kunoor was the Founder, President and CEO of LawScribe, Inc., a pioneer legal process outsourcing company formed in 2004 to provide litigation, corporate and intellectual property support services to law firms and corporations. LawScribe was acquired by UnitedLex in 2010, where Kunoor continued as Senior Vice President of Global Legal Services, working closely with her AmLaw100 and global 1000 clients to identify and implement legal solutions. Kunoor is a recognized authority in the area of legal process outsourcing–she speaks internationally on the topic of legal services and her articles have been widely published in the legal press. Prior to LawScribe, Kunoor practiced as an attorney at Nossaman and at Fulbright & Jaworski in Los Angeles. Kunoor is a licensed California attorney.

Jack Diggle

Jack Diggle

VP Global Consulting

Jack heads Elevate’s global legal consulting practice. He joined Elevate Services in 2014 from Barclays where he led the strategic change agenda for their global in-house legal department. Previously Jack worked as a strategy consultant for over 15 years in the financial services sector, initially for PwC Consulting and subsequently specializing in legal services as a partner at a boutique consulting firm. Jack has worked extensively with magic and silver circle law firms and major in-house legal departments. His experience covers both the development of in-house operating models for legal practice areas and operations teams, as well as extensive experience in all aspects of external counsel management. He also has experience setting up shared service centers onshore and offshore. All his work is grounded in an understanding of the change management required in a legal services environment to successfully implement new models.

Anurag Grover

Anurag Grover

Chief Operating Officer

Anurag was previously at Integreon, where he was India Country Head and Global Head of Quality and Continuous Improvement. As Country Head, he was responsible for Integreon’s India P&L, people, process and technology, managing the organic growth of the India operations from 40 employees in 2003 to 1,200 employees in 2012. Anurag built and operated scale offshore operations across all of Integreon’s business lines for global law firms, investment banks and multinational corporations. As Global Head of Quality and Continuous Improvement, Anurag was responsible for implementing and maintaining all of Integreon’s continuous improvement systems and certifications, including global ISO 27001 information security certification, global ISO 9001 quality certification and Integreon’s global Lean Six Sigma program. Prior to Integreon, Anurag was the Co-founder and Director of Technology and Operations at Contentscape Inc. which was acquired by Integreon in January of 2003. Early in his career, Anurag was part of the Indian Civil Services. He is a merit holder Computer Science Engineering graduate from Indian Institute of Technology (IIT), Delhi.

Rick Learman

Rick Learman

Chief Financial Officer

Rick has over 25 years of experience managing global financial operations at public and private, technology and technology-enabled services companies. Previous to Elevate, he was CFO of the $700 million Varian Semiconductor Equipment business unit of Applied Materials, Inc., having led the integration of the finance organization resulting from Applied’s acquisition of Varian in 2011. Rick’s experience at Varian prior to the acquisition included financial leadership for the company’s $250 million services business, which recorded record profitability during his oversight. His experience also includes financing growth, having led successful fund-raising efforts as CFO of venture-backed companies. In addition, Rick was a key player in the successful initial public-offering of Waters Corporation after having lived in Europe as the company’s European controller overseeing 13 subsidiaries. He also has led a number of successful system implementation and upgrade efforts across a number of companies and applications. Rick earned his BA in Economics from University of California, Los Angeles and his MBA from Boston University. He also is a Certified Public Accountant, initially earning that while employed at Coopers & Lybrand.

Pratik Patel

Pratik Patel

VP Innovation

Pratik spearheads innovation across all solutions. Pratik joined Elevate as part of the acquisition of RFx LEGAL Analytics in 2012, prior to which he served as a founding member and partner at RFx LEGAL, a leading provider of legal spend management, analytics and sourcing intelligence solutions, which he led from inception to becoming a recognized legal spend management provider. Prior to RFx LEGAL, Pratik served as a senior managing consultant at Huron Legal, where he played a key role in the rapid growth of Huron’s Legal consulting practice. During his time at Huron Legal, Pratik worked closely with Fortune 500 General Counsel, Law Department Managers and Legal Finance Managers to develop strategic roadmaps for enhancing various areas of their legal operations, including outside counsel management, law firm sourcing and selection, legal matter management, e-billing, contract lifecycle management, legal holds, e-discovery and document management.

Mark Redmayne

Mark Redmayne

VP Business Development

Mark’s key role at Elevate includes building client relationships and integrating acquisitions. He has been growing new business and developing transformational solutions for over 25 years, with a focus on new markets and expansion—most notably Australia. Mark’s experience includes both sales and operations management, and he has supported a broad range of clients from AmLaw 100 law firms, Fortune 1000 corporate legal departments, consulting firms and financial institutions. Mark was previously at Integreon, where he served as Senior Vice President of Business Solutions, providing lawyers and corporate leaders with strategies and resources to achieve higher productivity while managing costs. Mark’s solutions have helped clients reallocate high-volume, standardized tasks including compliance, document review, e-discovery and contract management, thus enabling legal professionals to focus on providing high value services and improving operational efficiency.

Joyce Thorne

Joyce Thorne

VP Human Resources and Learning & Development

Joyce was previously at Integreon, where she built the global Learning and Development function across multiple solutions and locations. Based in New York today, she was initially based in Mumbai, India from 2003 until 2007, where she was a member of the global executive management team that grew the company from 100 to over 2,000 employees. During this time she led a global team of 30 involved in promoting Integreon’s value proposition with clients; implemented new solutions and client centers at delivery sites in the UK, US, India and the Philippines; built on-boarding programs, and defined workflow, success measures, and SLAs. She created systematic talent management processes including standardized curriculum development, certification programs and learning effectiveness measures, mentoring, professional development and middle management training programs to improve retention and develop new leaders.

Matt Todd

Matt Todd

VP Legal Business Solutions

Matt leads Elevate’s Legal Business Solutions and US consulting practice focused on design, development and delivery of practical solutions to help corporate law departments and government agencies manage their legal operations and reduce legal spend, and help law firms improve profitability through use of value-based pricing (AFAs) and project management. Matt previously served as Executive Director and Global Head of Legal Business Solutions for JPMorgan Chase & Co., where he managed legal department operations, including the selection and spend management of outside counsel and other legal service providers, as well as the creation and implementation of strategic cost and relationship management programs. Prior to his time at JPMorgan Chase, Matt served in a senior management role with law firm Reed Smith, where he oversaw the firm’s knowledge management initiatives and the creation of the team responsible for legal project management and alternative fees, and with WilmerHale, where he served as Managing Director, Information and Research Services. Matt was previously the CTO/CKO of LawPort and prior to that a practicing solicitor for a London-based law firm.

Board of Directors

Liam Brown

Liam Brown

Founder and Executive Chairman

Liam has spent over twenty years helping general counsel and law firm leaders improve effectiveness and efficiency. In 2011 he launched Elevate as the law company to provide consulting, technology, and services to law departments and law firms. Previously he was the Founder, President and CEO of Integreon, Inc., a global LPO, which he led from startup in 2001 to annual sales of $150 million by 2011, before he sold his stake to private equity investors. Prior to Integreon, he was the President, COO and Founder of a pioneering venture-backed Web 1.0 virtual data room legal tech company, which he sold in 2001 (now Merrill DataSite). Liam is a frequent speaker at legal conferences and regularly publishes articles about trends in the legal sector. He is also an active investor in emerging legal technologies and an executive coach for founders of startups.

Richard Little

Richard Little

Executive Director

Richard has over 35 years of experience as a CFO of high-growth, public and private, technology and technology-enabled services companies. He served as Elevate’s CFO and Chief Legal Officer from the company’s founding through its first several years of business. Before Elevate, he was CFO and CAO at Integreon during the company’s growth from annual sales of $32m in 2008 to almost $150m in 2011. Previously he was CFO at HireRight, Teradata, and Quotron Systems. He has extensive experience financing growth, having led numerous underwritten public offerings (both IPO and secondary), private placements (both debt and equity), and lines of credit. Richard also has significant M&A, global investor relations, HR, and legal experience having headed the legal departments of several large public companies and in his role as general counsel of two companies.

Paul Sparta

Paul Sparta

Independent Director

Paul Sparta currently serves as Managing Partner of Acme Nova Partners, a private early-stage and opportunity capital fund. He also serves as Chairman of the Board of Directors for VBrick Systems and as a member of the Board of Directors for Elevate, Branding Brand, Cognitive Scale, and WayBlazer. Previously, Sparta was Chief Integration Officer for SuccessFactors (acquired by SAP) a public company that provides Cloud-based enterprise HR software, and he was Chairman and CEO of Plateau Systems, a provider of SaaS HR and Learning software that was acquired by SuccessFactors/SAP. Sparta has an extensive background in technology consulting and software. He is a US Navy veteran. He has authored several articles in leading publications on enterprise software and technology.

Dawn Haghighi

Dawn Haghighi

Independent Director

Dawn Haghighi serves on the Elevate Corporate Board as an Independent Director. In addition to her directorship at Elevate, Dawn serves as General Counsel, Privacy and Compliance Officer for the Murcor companies, PCV Murcor Real Estate Services (Los Angeles), Hightide Settlement Services (Anaheim) and Vendor Resource Mortgage Services (Dallas). Prior to joining the Murcor family of companies, her career encompassed senior management positions with responsibility for matters at several multi-national corporations, including Assistant General Counsel and Privacy Officer for Princess Cruise Lines, Ltd., General Counsel for the Illinois Division of Charter One Bank, NA (Royal Bank of Scotland), Midwest Employment Counsel for Nordstrom, Inc. and leading law firms. ​Ms. Haghighi is a frequent lecturer before boards, foundations and professional organizations around the world. Her community involvement also vests in memberships of a number of international, public policy, and not for profit organizations. Ms. Haghighi has received many professional awards including the Association of Corporate Counsel Committee Member of the Year Award, the Association of Corporate Counsel Advocacy Award, the Los Angeles Business Journal In-House Counsel Awards (Finalist), the Alston & Bird Women of Distinction Award, the Association of Corporate Counsel Robert Townsend Member of the Year Award and the Association of Media and Entertainment Honoree.​

Hillary Smith

Hillary Smith

Independent Director

Hillary Smith has been the General Counsel at a number of technology companies, most recently leading the Legal, Compliance and Security teams at Square. Prior to serving as the General Counsel of Square, Hillary was the General Counsel for Zenefits, a benefits and Human Resources company, and SuccessFactors, Inc., a global public company until its acquisition by SAP for $3.4 billion in 2012. Following the acquisition by SAP, Hillary led the Legal team supporting the global cloud business at SAP. Before joining SuccessFactors in 2010, Hillary was the General Counsel of Right Media (acquired by Yahoo! in 2007) and Yahoo’s Associate General Counsel supporting the company’s global advertising products and businesses. Prior to Right Media, Hillary was the Senior Vice President, General Counsel and Corporate Secretary of DoubleClick Inc. She began her legal career at Paul Weiss Rifkind Wharton & Garrison following a federal district court clerkship in the Eastern District of New York. In 2012, Hillary was honored as one of the San Francisco Business Times’ Most Influential Women in Business. She was also honored in 2004 by the New York County Lawyers’ Association as one of the Outstanding Women of the Bar and has served as a member of the Federal Bar Council Inns of Court Project and Women in Digital Media. Hillary obtained her J.D. from Cornell Law School magna cum laude where she was the editor-in-chief of the Cornell Law Review and a member of the Order of the Coif.

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