Paul Lippe for the ABA Journal –

Last year I asked the question “will lawyers embrace operational excellence?” and so far the answer is a resounding maybe. Lawyers seem to be keen these days on “innovation” and perhaps AI, but to large extent have left operational excellence to the operational folks. I believe this is a mistake, because focusing on operational excellence is actually a way for lawyers to boost their overall performance. As we talk about innovation, we’re really talking about four different dimensions of doing legal work better…

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