In this episode, Elevate’s, Stephen Allen, VP of Get Sh*t Done, talks with James Touzel, a partner in the UK law firm TLT. James leads the Future of Law practice; a multi-disciplinary team brought together to solve problems for clients with an emphasis on legal technology, legal transformation, and operations.

• [01:30] – It’s about delivering the best way that you can and anticipating future client needs.
• [04:38] – Our collaboration with LegalSifter brought the ability to create new modules based on what clients are saying.
• [07:50] – You want to move quickly because, like any change program, you do want to deliver on your promises.
• [08:25] – We’ve been looking at and helping clients with their data.
• [11:00] – FutureLaw is five years operationally old, we’re continuing to talk with clients about legal transformation, helping legal departments envision what their next-generation operating model should be.
• [13:55] – The hardest thing is bringing people on the journey, nudging them, getting people to buy in, embrace it, and engage with it.
• [16:37] – The level of support we’ve had to build a new team in the business was surprising.
• [17:55] – A number of challenger firms have become the establishment. The willingness to challenge is part of our culture.

Enjoy!

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