Elevate’s Vince Vetri and Starbucks’ Lisa Kremer-Brown for ACC Docket

You can’t manage what you can’t measure. So, how do we demonstrate the value that our legal department returns to the company through improved outside counsel management? This common question is posed frequently by legal operations professionals and there are often multiple answers. When Starbucks and Elevate considered how the legal operations team could effectively communicate the value of enhanced outside counsel management, we started by asking ourselves, “what data are available and how might we best leverage those data as the basis for decision making?”

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