Using Tech Innovation to Improve Client Profitability, Service Delivery and Satisfaction

May 16–17, 2017 | Chicago

Using Tech Innovation to Improve Client Profitability, Service Delivery and Satisfaction
3:45–4:45 | May 16
Clients value law firms that leverage tech to provide a more efficient and transparent customer experience. This session examines several examples where law firms have used technology to make the overall service experience more beneficial for both the customer and the firm. As co-lead of the CLOC LPM initiative, Elevate’s Pratik Patel moderates a panel of law firms that have integrated tech into the client experience for “managing legal” (legal project management and pre-bill OCG compliance) and “performing legal” (M&A Contract Review, IP Patent Prosecution and Document Verification Services). Attendees will learn about ways they can use tech to improve client relationships and, in turn, positively influence recurring profitability.
Presenter:
Pratik Patel, VP Legal Business Solutions, Elevate
Panelists:
Rick Howell, Chief Information Officer, Perkins Coie

Demo Session: Driving Client Satisfaction Through LPM and Billing Guideline Compliance
9:45–10:05 | May 17
Sophisticated clients are moving beyond asking about your firm’s approach to LPM, and they are starting to ask about how you can collaboratively use LPM. Those same clients are also issuing billing guidelines and enforcing compliance. Learn how your firm can provide those clients with a better experience, working together and communicating more effectively with a shared approach to LPM using Elevate’s Cael Project application. Also learn how your firm can streamline compliance to billing guidelines, saving lawyers time while minimizing friction in the billing process and delivering a better client experience with Cael BillPrep.
Presenter:
Pratik Patel, VP Legal Business Solutions, Elevate

Throughout the conference, Elevate is available to discuss our Cael™ apps.

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