Case Study

Fortune 500 Insurance Company Reduces Costs and Improves Relationship with Outside Counsel Through Legal Bill Review Process

Goal

In-house litigation counsel received an inquiry from a high-volume firm that wasn’t clear how to revise invoice entries for appeal and initial acceptance. The customer wanted guidance from Elevate on how to spend more time on high-value engagement with outside counsel, less time on invoice-related communications, and to move more matters to fixed fees to reduce costs.

Solution

Elevate worked collaboratively with in-house counsel on guidelines to enforce permanent savings reductions, but add leniency for inadequate or incomplete descriptions. We created a knowledge base to ensure consistent review and flexibility with guideline applications for specific law firms and matter types. The majority of invoice questions now go directly to Elevate, creating significant time savings for inside counsel.

 

 

 

 

Outcome

The legal bill review program has saved the customer $1M annually, to date, and has reduced outside counsel frustration. The process has led the law firm to move to more fixed-fee arrangements, a goal of the law department. Five high-volume tasks totaling $215K on a $1M annual spend matter are now fixed fee, reducing litigation costs, expediting invoice payment, and eliminating the appeal/resubmission process for corrections. The invoice review process allows in-house counsel to spend more time focused on the relationship and negotiations with outside counsel, not on invoice-related items.

Outcome

The legal bill review program has saved the customer $1M annually, to date, and has reduced outside counsel frustration. The process has led the law firm to move to more fixed-fee arrangements, a goal of the law department. Five high-volume tasks totaling $215K on a $1M annual spend matter are now fixed fee, reducing litigation costs, expediting invoice payment, and eliminating the appeal/resubmission process for corrections. The invoice review process allows in-house counsel to spend more time focused on the relationship and negotiations with outside counsel, not on invoice-related items.

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