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Case Study

ElevateFlex

Case Study

ElevateFlex

Telecom: Cultivating Pipeline and Relationships Is Key for Success

Scenario

  • After cultivating relationships with the GC and senior members of the legal and operations team, we were asked to participate in a formal tender for legal services – the first time the customer considered flexible resourcing to provide legal support.
  • The team was split into several divisions with many heads of departments, thus building relationships with a number of disparate stakeholders was quite a challenge.

Solution

  • ElevateFlex was able to create trusted relationships with key members based on our industry expertise and proven service delivery.
  • We created a unique recruitment pipeline and resource pool of lawyers with a range of committed time – hourly, daily, retained hours, fixed fee or for specific ring-fenced projects and embedded our team across the various customer legal teams obtaining valuable insights into their operations.

Benefits

  • We know each member of our team –their skills, personalities, capabilities and availability, setting us apart in being able to continually select and offer suitable lawyers at short notice, plus we have consistently obtain >90% on feedback on our team.
  • We have a consistent team of lawyers who work on the customer’s matters and are able to redeploy them as and when their resource requirements require (subject to availability).
  • Based on our success, we are now the customer’s main flexible resourcing solution provider.

Benefits

  • We know each member of our team –their skills, personalities, capabilities and availability, setting us apart in being able to continually select and offer suitable lawyers at short notice, plus we have consistently obtain >90% on feedback on our team.
  • We have a consistent team of lawyers who work on the customer’s matters and are able to redeploy them as and when their resource requirements require (subject to availability).
  • Based on our success, we are now the customer’s main flexible resourcing solution provider.
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