Animation

 

Challenge

  • Large multi-national financial institution lacked cohesive eDiscovery team or processes
  • With headquarters in Switzerland and operations around the world, organisation faced significant challenges complying with cross-border data laws and best practices
  • Lack of strategic direction around use of contractors led to fragmented processes and cost overruns
  • Inability to scale up and down effectively with changes in workload
  • Slow response times for data requests from regulators and opposing parties

 

Solution

  • Closely partnered with organisation to understand requirements and design custom solution
  • Introduced detailed playbooks, metrics, KPIs, replicable production protocols, standardised templates, and eDiscovery best practices
  • Assumed management of existing team and hired additional resources to build cohesive, multi-national eDiscovery operation
  • Provide flexible staffing on an ongoing basis

Impact

Built a turnkey fully-managed eDiscovery operation
Enabled customer to staff at minimum level and seamlessly flex up for peak workloads
Significantly improved response times for data requests
Mitigated risks stemming from disjointed workflows

Contact us

Bubble
  • This field is for validation purposes and should be left unchanged.