Challenge
- Large multi-national financial institution lacked cohesive eDiscovery team or processes
- With headquarters in Switzerland and operations around the world, organisation faced significant challenges complying with cross-border data laws and best practices
- Lack of strategic direction around use of contractors led to fragmented processes and cost overruns
- Inability to scale up and down effectively with changes in workload
- Slow response times for data requests from regulators and opposing parties
Solution
- Closely partnered with organisation to understand requirements and design custom solution
- Introduced detailed playbooks, metrics, KPIs, replicable production protocols, standardised templates, and eDiscovery best practices
- Assumed management of existing team and hired additional resources to build cohesive, multi-national eDiscovery operation
- Provide flexible staffing on an ongoing basis
