• Customer’s IT Procurement team needed processes in place to improve contracts management
  • Inconsistent contract templates
  • No playbook for contract objectives, term guidance, or fallback positions


  • Partnered with customer to develop a Master Procurement Framework Agreement (MPFA) and created IT Procurement playbook outlining objectives, negotiation guidance, and escalation processes
  • Assembled team of lawyers across range of experience levels trained on MPFA and playbook, ensuring they would apply customer’s preferences and risk tolerances when reviewing and negotiating agreements
  • Established ‘legal front gate’ where each contract request reviewed, and complexity and risk-level assessed


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Captured deal data/KPIs and prepared reports and dashboards showing progress towards established goals and objectives
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Analysed and utilised captured data to identify gaps and opportunities and improve processes, templates, playbooks, and negotiation practices
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‘Right-sourced’ each request to lawyers with appropriate skillset and experience to handle assignment to negotiate agreements within parameters of playbook guidance
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Trained and transitioned process to customer for ongoing and future contracts

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