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Challenge

  • A large institutional client was frustrated by consistent budget overruns of 70% and lack of communication
  • The firm had to routinely write-down or write-off fees and expenses
  • The client asked the firm to stop work on all matters until a new agreement negotiated

 

Solution

Manage Matters module analyses tremendous amounts of data quickly and integrates with other technologies used by the law firm.

    • The firm engaged an LPM initiative and deployed the matter using the ELM Manage Matters module
    • During the global kickoff, each member of the firm’s team received individual logins and training about the module’s automated alerting system

Impact

Eliminated initial matter write-offs; the case finished on budget
80% reduction in portfolio write-offs
Firm leadership ultimately decided to track all matters for this client with Manage Matters — a portfolio of 100+ matters per year
When a client requested entire portfolio use fixed-fees, the firm used Manage Matters to determine the accurate amount
The client was delighted — success led to the firm winning a seven-figure AFA portfolio

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