Challenge

• A large institutional client was frustrated by consistent budget overruns of 70% and lack of communication
• The firm had to routinely write-down or write-off fees and expenses
• The client asked the firm to stop work on all matters until a new agreement negotiated

Solution

Manage Matters module analyses tremendous amounts of data quickly and integrates with other technologies used by the law firm.

• The firm engaged an LPM initiative and deployed the matter using the ELM Manage Matters module
• During the global kickoff, each member of the firm’s team received individual logins and training about the module’s automated alerting system