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Challenge

Customer faced challenges from growing portfolio of work and associated costs and wanted greater visibility into spending and opportunities for improvement. Company turned to Elevate to design portfolio management approach based on hard data and analytics.

  • Business was experiencing significant challenges and initiated several internal operational changes and cost consolidation measures
  • Legal business function was driving operational changes focusing on cost management, strategy development/execution, process improvement, and technology adoption

 

Solution

  • Established law firm spending and performance visibility by analysing historical matter spend to determine spend health, staffing opportunities, rates, and compliance with outside counsel guidelines
  • Developed data-driven performance scorecards to help law firms understand their strengths, weaknesses and best areas for impact
  • Created support layer to review new timekeeper rates and invoices to ensure compliance with guidelines and enable lawyers to focus on higher-value work

Impact

Detailed visibility into outside counsel utilisation across portfolio
Decisions supported by dashboards
Obtained demonstrable savings from implemented improvements
Received peer recognition for value from ACC, InsideCounsel, CorporateCounsel

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