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Challenge

  • Law firm was expanding litigation team and had to compete with firms that already had global networks in place
  • Hiring contract reviewers through agencies was costly and required significant effort to ramp team up and down
  • Quality of review product suffered because most reviewers lacked experience and institutional knowledge
  • Customer needed to maintain expensive office facilities to accommodate review projects

 

Solution

  • Built offshore review team with dedicated core team of reviewers and capacity to add flexible resources as needed for spikes in workload
  • Developed comprehensive playbooks and artifacts, drawing on law firm’s and Elevate’s best practices experience
  • Created a centralised helpdesk for partners to engage hybrid services

Impact

Reduced total cost of document review operation by 50%
Substantially improved overall quality of review output with greater consistency
Firm can now take on additional work which it previously would have turned away
Extended hours of availability for firm’s document review resources

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