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Challenge

  • Customer wanted to understand how modern contracting technology provides enhanced visibility, speed to revenue, and future value in a complex environment across people, process, and technology
  • Experiencing prolonged contracting cycle times and significant rework
  • Ongoing process redesigns to compensate for insufficient contracting technology and highly manual processes
  • Contracting function evolved where people were enabling in-place technology rather than technology enabling contracting function
  • Pervasive culture of complexity and preference for ‘hands on’ approach enabled multi-threaded workflow with excessive manual handoffs, and review points
  • Ambiguous business and legal roles and skills with overlapping responsibilities causing confusion related to ownership and approval

 

Solution

  • Analysed workflows for each contract type to identify excessive handoffs, overlaps in responsibilities, and opportunities for automation
  • Identified and assessed gaps within current operating model and technology ecosystem for impacts
  • Identified and rated pain points across people, culture, skills, process, and technology for overall severity and impact
  • Developed highly specific ROI model to assist with understanding and communicating expected value proposition
  • Defined and integrated highly detailed future state improvement initiatives into comprehensive contracting technology implementation roadmap

Impact

Improved visibility into contracting function and current inhibitors informs understanding of required future technology capabilities
Detailed and phased implementation roadmap accelerates future contracting technology implementation and assists with resource/technology planning and budgeting
Clearer communication of expected ROI from implementing modern contracting platform

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