Challenge
- Customer wanted to understand how modern contracting technology provides enhanced visibility, speed to revenue, and future value in a complex environment across people, process, and technology
- Experiencing prolonged contracting cycle times and significant rework
- Ongoing process redesigns to compensate for insufficient contracting technology and highly manual processes
- Contracting function evolved where people were enabling in-place technology rather than technology enabling contracting function
- Pervasive culture of complexity and preference for ‘hands on’ approach enabled multi-threaded workflow with excessive manual handoffs, and review points
- Ambiguous business and legal roles and skills with overlapping responsibilities causing confusion related to ownership and approval
Solution
- Analysed workflows for each contract type to identify excessive handoffs, overlaps in responsibilities, and opportunities for automation
- Identified and assessed gaps within current operating model and technology ecosystem for impacts
- Identified and rated pain points across people, culture, skills, process, and technology for overall severity and impact
- Developed highly specific ROI model to assist with understanding and communicating expected value proposition
- Defined and integrated highly detailed future state improvement initiatives into comprehensive contracting technology implementation roadmap
