Challenge

In-house litigation counsel contacted Elevate for guidance on how to address high-volume law firm’s concerns regarding bill entries for appeal and initial acceptance:

• Improve in-house and outside counsel partnership
• Reduce administrative, low-value communication for in-house lawyers
• Clarify outside counsel confusion over reductions/appeal process
• Move more matters to fixed fee to reduce costs
• Manage outside counsel relationship with high-volume firms, while balancing need for cost savings

Solution

• Elevate worked collaboratively with in-house counsel to review invoices from high-volume firm to agree on application of guidelines moving forward
• Collaborated to create a knowledge base for consistent review and flexibility with guideline applications for firms and/or matters
• Adapted model to continue enforcing permanent savings reductions with added leniency and flexibility for inadequate descriptions
• Majority of invoice questions sent directly to Elevate, creating significant time savings for inside counsel