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Challenge

In-house litigation counsel contacted Elevate for guidance on how to address high-volume law firm’s concerns regarding bill entries for appeal and initial acceptance:

      • Improve in-house and outside counsel partnership
      • Reduce administrative, low-value communication for in-house lawyers
      • Clarify outside counsel confusion over reductions/appeal process
      • Move more matters to fixed fee to reduce costs
      • Manage outside counsel relationship with high-volume firms, while balancing need for cost savings

 

Solution

  • Elevate worked collaboratively with in-house counsel to review invoices from high-volume firm to agree on application of guidelines moving forward
  • Collaborated to create a knowledge base for consistent review and flexibility with guideline applications for firms and/or matters
  • Adapted model to continue enforcing permanent savings reductions with added leniency and flexibility for inadequate descriptions
  • Majority of invoice questions sent directly to Elevate, creating significant time savings for inside counsel

Impact

Discussions over invoice reductions and appeals lead firm to move to more fixed-fee arrangements, a law department goal
New application of guidelines reduces outside counsel frustration ensuring that legal bills will be paid in full
Fixed fee arrangements reduce litigation costs, expedite invoice payment, and eliminate appeal/resubmission process for correction
Invoice review process allows in-house counsel to spend more time focused on relationship and negotiations with outside counsel, not on invoice-related items

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