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Challenge

Customer’s law department partnered with Elevate to transform, modernise, and optimise department and position it with strategy, tools and expertise to support company’s rapidly growing business.

  • Four months to assess current state, design future state, and develop three-year transformation roadmap
  • Fully remote, global project during COVID-19 with more than 75 working sessions and 13 workshops

Solution

  • Develop three-year transformational roadmap across more than 15 workstreams
  • Deploy detailed program playbook and project plan for bringing vision to action
  • Partner to implement transformation program on time and on budget
  • Reimagine contracts and contract life cycle management
  • Design target operating model, including right-sourcing and routing right work to right people
  • Optimise and integrate technology including launch of digital strategy and customised digital solutions

Impact

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Equipped law department to grow with company
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Improved customer and business stakeholder experience
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Accelerated and shortened contracting time through simplified and optimised contracting
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Globally-connected, consistent service through knowledge management and online legal service request intake
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Investing in existing talent through skills advancement, empowerment, and change management for them to grow with customer
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Risk mitigation through benchmarking risk authority, reimagining contracts and contracts lifecycle management, and implementing digital risk response

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