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Challenge

Customer’s law department partnered with Elevate to transform, modernise, and optimise department and position it with strategy, tools and expertise to support company’s rapidly growing business.

  • Four months to assess current state, design future state, and develop three-year transformation roadmap
  • Fully remote, global project during COVID-19 with more than 75 working sessions and 13 workshops

 

Solution

  • Develop three-year transformational roadmap across more than 15 workstreams
  • Deploy detailed program playbook and project plan for bringing vision to action
  • Partner to implement transformation program on time and on budget
  • Reimagine contracts and contract life cycle management
  • Design target operating model, including right-sourcing and routing right work to right people
  • Optimise and integrate technology including launch of digital strategy and customised digital solutions

Impact

Equipped law department to grow with company
Improved customer and business stakeholder experience
Accelerated and shortened contracting time through simplified and optimised contracting
Globally-connected, consistent service through knowledge management and online legal service request intake
Investing in existing talent through skills advancement, empowerment, and change management for them to grow with customer
Risk mitigation through benchmarking risk authority, reimagining contracts and contracts lifecycle management, and implementing digital risk response

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