Postcards from Europe; Part 4: Madrid

Madrid is a magnificent, sunny city filled with museums, broad avenues and charming cafes. This cosmopolitan Spanish capital offered little hint of the political firestorm and constitutional crisis that is playing out. This was the backdrop for my speech to the Chief...

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There and Back Again

"Your US visa application is denied." "May I ask why?" "You fit our profile of a potential immigrant." "No point in reapplying tomorrow then, I suppose?" "Not unless you manage to get married, have kids, earn at least ten times more and purchase some property...

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Assessing Your Legal Department’s Maturity Model

I recently wrote an article for Corporate Counsel regarding how to assess a legal department’s overall level of maturity in each of CLOC’s 12 competencies. To help law departments determine how they are performing, we have created a free online Maturity Model...

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Postcards from Europe; Part 1: London

Postcards were once synonymous with travel and adventure—a way to stay connected from the road. They provided an image of the traveler’s whereabouts and space for personalized commentary. ‘I’ll send you a postcard’ was a common promise made to friends and family...

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AI and ME2 – Machines and Expertise in Everything

Starting in 2014 with the introduction of Watson from IBM, AI has become a significant topic for lawyers. A recent ABA Journal article quoted one lawyer as saying “Once we have fully artificial intelligence enhanced programs like LegalZoom, there will be no need for...

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2017: Looking Back, Looking Ahead

As I like to do each year, I’d like to share my reflections on the past year, assess the market predictions I made a year ago, and make some new predictions for the year ahead. 2016 Achievements We were inspired by our customers’ achievements last year, including:...

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Building Better Billing in 2016

It's a new year, a new beginning. The time of year we stop and ask ourselves how we can be better than we were last year. It's an opportunity to start fresh. This year can be the year that you change how your firm manages the billing process. Every law firm struggles...

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Systematized Common Sense

At the risk of contributing to the jargon-ization around the evolution of legal services, I’d like to add a concept that I’ve been seeking to articulate for several years and have recently found the words while getting to know my new colleagues…

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2014: Looking Back, Looking Ahead

With a new year freshly underway, I’d like to take a moment to share my reflections on 2013 and look ahead at what I think 2014 has in store. It’s exciting to help our clients achieve great things, but it’s even more…

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Are LPOs Really "Stealing Deal Work from Law Firms"?!

Wow, I am breathless after watching Kent Zimmermann of the Zeughauser Group describe how “LPOs are Stealing Deal Work from Law Firms”! A few days ago I heard of a video on Bloomberg about how “LPOs are taking away a lot of work that law firms traditionally used to do”...

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