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Jon Kenton Joins Elevate, Expanding Legal Operations Consulting Capabilities in Asia Pacific

Elevate, a global legal service provider, announced the appointment of Jon Kenton as Head of Consulting, Asia Pacific, to further expand Elevate’s consulting division serving legal departments and law firms. Kenton most recently served as Chief Operating Officer of Corrs Chambers Westgarth, providing operational leadership and contributing to the strategic agenda of one of Asia Pacific’s most innovative law firms…

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Elevate Services Partners with BusyLamp

Strategic alliance will help legal departments better manage their external legal spend LOS ANGELES –  Elevate Services, a global legal service provider, has partnered with BusyLamp, a global legal operations software vendor, to deliver state-of-the-art e-billing,...

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Liam Brown and John Croft Interviewed for Artificial Lawyer

Elevate, Fighting Inefficiency with AI + Integrated Legal Services - Artificial Lawyer recently caught up with Liam Brown and John Croft, respectively Executive Chairman and President of alternative legal services provider, Elevate. We discussed Brown and Croft’s...

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Elevate Published in New Book

Optimizing Client Service: Delivering Value and Enhancing Experience
Optimizing Client Service examines how legal services firms of all sizes can achieve competitive differentiation in a hyper-competitive market by providing outstanding client service. The book is designed around four essential themes: Know Your Client; The Client Experience; Client Service Innovation; and Client Loyalty. In Elevate’s chapter, ‘Using Net Promoter Score to Learn What your Clients Really Think,’ contributing authors Liam Brown (Founder and Executive Chairman) and Megan Heltemes (Director Strategic Account Management) explain how to use Net Promoter Scores to quantify customer loyalty, predict future growth, and to deliver an optimized service experience…

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Podcast: Paul Lippe for ABA Journal’s ‘Legal Rebels’

Paul Lippe’s ‘New Normal’ Was Always About Innovation - For years, Paul Lippe has been a leader in helping corporate law departments adopt the approaches used in the best and most innovative parts of their own companies—and in doing so, significantly changing the...

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Pratik Patel Interviewed for Corporate Counsel

Think AI Contract Review is Easy? It All Depends on the Training - When the legal department at Baxter needed to quickly review a large volume of contracts, they turned to a combination of human expertise and AI. This case study explores how Elevate, in partnership...

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Pratik Patel Interviewed for Inside Counsel

The Power of Legal Project Management - There is more pressure on General Counsel today to demonstrate that certain management controls are in place. Lately, there has been a lot of talk amongst General Counsel about legal project management. General Counsel have...

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The Shock of the New

Jack Diggle (Elevate) and Chris Fowler (BT) for The In-House Lawyer - At a recent event for senior in-house counsel in London, two clear messages emerged. Firstly, that there is a rapid professionalisation in the way that major legal departments are managing...

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Setting the CLOC Forward on Operational Excellence

Paul Lippe for the ABA Journal - Last year I asked the question “will lawyers embrace operational excellence?” and so far the answer is a resounding maybe. Lawyers seem to be keen these days on “innovation” and perhaps AI, but to large extent have left operational...

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Elevate CLOC Session Highlighted in Corporate Counsel

Takeaways From CLOC: What Happened in Vegas Won't be Staying in Vegas - 'Managing Timekeeper Rates', a session that discussed better systems for benchmarking firm rates against fair market value, featuring Connie Brenton of NetApp, Mike Haven of Gap, Inc. and Peter...

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NetApp and Elevate Named ACC Value Champions

Going Big: Integrating Value Strategies into a Repeatable Framework - Data management and storage company NetApp garnered a Value Champion award in 2013 for its data-driven, technology roadmap project. Not satisfied to rest on their laurels, General Counsel Matt...

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Pratik Patel Interviewed for Inside Counsel

How to Create a Strong Legal Operations Team - Developing a strong legal operations team is critical to optimizing the performance of any legal department. But that sparks some questions: What does a strong legal operations function look like? How many people should...

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