Elevate Services, Inc. is focused on improving legal efficiency – from legal spend and operations consulting to managed legal support services to technology.
We are a privately held company, 100% owned by its founder and management team, with operations in the United States and India.
Founding Management Team
Founder and Chairman
Liam founded Elevate in 2011 to provide consulting and technology solutions that improve efficiency, quality and service for law firms and corporate legal departments. Previously he was the Founder, President and CEO of Integreon, Inc, which he led from start-up in 2001 to annual sales of nearly $150 million by 2011. Under his leadership, Integreon pioneered the global delivery of high-value legal, research and business services and technology to 32 of the Am Law 50, all of the top 10 global investment banks, 9 of the top 10 life sciences companies, 6 of the top 10 technology companies and 17 of the top 50 global brands.
Liam has 20 years of experience in the legal services industry, primarily serving law firms, investment banks and Global 1000 corporations. Prior to Integreon, he was the President, COO and co-founder of Conscium, a web-based virtual deal room serving lawyers and bankers, which he sold in 2001 to then-NYSE-listed Bowne & Co. Liam is also an active investor in Web 2.0 and Cloud technologies and an executive coach for founders of startups.
John has twenty five years experience managing client relationships in the legal and financial sectors, helping clients capture value from the way they buy and deliver services. Prior to Elevate, John served as President at Integreon, where he led new business development efforts and managed existing clients on a global basis. During this time he grew the company’s revenue from $12 million in 2005 to $150 million in 2011. Previously, he was CEO of the financial and legal outsourcing division of ADP Inc. Before that, John was European sales director for the financial and legal division of St. Ives Plc.
Chief Operating Officer
Anurag was previously at Integreon, where he was India Country Head and Global Head of Quality and Continuous Improvement. As Country Head, he was responsible for Integreon’s India P&L, people, process and technology, managing the organic growth of the India operations from 40 employees in 2003 to 1,200 employees in 2012. Anurag built and operated scale offshore operations across all of Integreon’s business lines for global law firms, investment banks and multinational corporations. As Global Head of Quality and Continuous Improvement, Anurag was responsible for implementing and maintaining all of Integreon’s continuous improvement systems and certifications, including global ISO 27001 information security certification, global ISO 9001 quality certification and Integreon’s global Lean Six Sigma program. Prior to Integreon, Anurag was the Co-founder and Director of Technology and Operations at Contentscape Inc. which was acquired by Integreon in January of 2003. Early in his career, Anurag was part of the Indian Civil Services. He is a merit holder Computer Science Engineering graduate from Indian Institute of Technology (IIT), Delhi.
Chief Financial and Administrative Officer
Richard has 30 years of experience as a CFO of high-growth, public and private, technology and technology-enabled services companies. Most recently he was CFO and CAO at Integreon during the company’s growth from annual sales of $32m in 2008 to almost $150m in 2011. Previously he was CFO at HireRight, Teradata, and Quotron Systems. He has extensive experience financing growth, having led numerous underwritten public offerings (both IPO and secondary), private placements (both debt and equity), and lines of credit. Richard also has significant M&A, global investor relations, HR, and legal experience having headed the legal departments of several large public companies and in his role as general counsel of two companies.
VP Business Development
Mark’s key role at Elevate includes building client relationships and integrating acquisitions. He has been growing new business and developing transformational solutions for over 25 years, with a focus on new markets and expansion—most notably Australia. Mark’s experience includes both sales and operations management, and he has supported a broad range of clients from AmLaw 100 law firms, Fortune 1000 corporate legal departments, consulting firms and financial institutions. Mark was previously at Integreon, where he served as Senior Vice President of Business Solutions, providing lawyers and corporate leaders with strategies and resources to achieve higher productivity while managing costs. Mark’s solutions have helped clients reallocate high-volume, standardized tasks including compliance, document review, e-discovery and contract management, thus enabling legal professionals to focus on providing high value services and improving operational efficiency.
Chief Executive Officer
Lokendra has twenty years of experience managing global operations and business strategy. Most recently he was COO and Head of Corporate Strategy at Integreon, which he helped grow from $20 million in 2006 to nearly $150 million in revenue by 2011. Previously, Lokendra led Strategy & Corporate Development and M&A at MphasiS, now part of Hewlett Packard, where he completed several acquisitions and established their Research and Analytics business in India. He was also instrumental in building and managing Research and Analytics capabilities for Adventity, now part of Sutherland Global Services. Lokendra is an alumni of Harvard Business School Advanced Management Program, a merit-holder engineering graduate from the Indian Institute of Technology (IIT) and he holds an MBA from the Indian Institute of Management (IIM).
VP Strategic Accounts
Kunoor works closely with Elevate’s strategic accounts to identify and implement solutions, and to ensure continuous improvement throughout the lifecycle of the relationship. Previously Kunoor was the Founder, President and CEO of LawScribe, a pioneer legal process outsourcing company providing litigation, corporate, and intellectual property support services to law firms and corporations. Kunoor founded LawScribe in 2004 to provide a solution to rising costs and fees associated with the legal practice. LawScribe was acquired in 2010 by UnitedLex, where Kunoor continued as Senior Vice President of Global Legal Services, working closely with her AmLaw100 and global 1000 clients to identify and implement legal solutions. Kunoor is a recognized authority in the area of legal process outsourcing, and she speaks internationally on topics including the ethical implications of outsourcing and legal innovation. She serves on the Board of Governors for the Organization of Legal Professionals as well as the Board of Directors for the Library Foundation of Los Angeles. Prior to LawScribe, Kunoor practiced as an attorney at Nossaman and at Fulbright & Jaworski in Los Angeles.
Nancy Fraser Michalski, RN
VP Med Legal Services
Nancy founded and was CEO of Med Legal Consulting Source prior to its acquisition by Elevate. She joined the Elevate executive team in 2012, leading our medical claims and litigation services line, Med Legal Services. Nancy’s distinguished career includes prominent roles as a business owner and administrator. In 1987, she co-founded a multi-specialty surgery center in Santa Monica, California, where she oversaw business operations, managed a medical staff of 350, and coordinated the center’s three operating rooms. Nancy received her bachelor’s degree in nursing from the University of Wisconsin-Madison and holds a certificate from the University of Southern California in healthcare management development. A registered nurse for more than 25 years, she has assisted in more than 10,000 surgeries.
VP Procurement Services
Tariq is responsible for designing, delivering and managing procurement services to law firms. Previously he was Chief Procurement Officer and Head of Procurement Solutions at Integreon. Tariq has twenty-five years of experience enhancing supplier management and improving third party relationships in the legal and financial services industries. He has developed a reputation as a thought leader and a leading practitioner of procurement strategy, having reduced several clients’ procurement costs by over 50% and delivered double-digit sourcing savings. His recent track record of success at law firms includes reducing a five-year $75 million overhead spend by $12 million for two leading UK law firms. Tariq holds a Master’s degree in Law from Cambridge University and an LLM from Suffolk University.
VP Legal Business Solutions
Pratik leads Elevate’s consulting practice focused on design, development and delivery of practical solutions to help corporate law departments and government agencies reduce legal spend, and help law firms improving profitability through use of value-based pricing (AFAs). Pratik joined Elevate as part of the acquisition of RFx LEGAL Analytics in 2012, prior to which he served as a founding member and partner at RFx LEGAL, a leading provider of legal spend management, analytics and sourcing intelligence solutions, which he led from inception to becoming a recognized legal spend management provider. Prior to RFx LEGAL, Pratik served as a senior managing consultant at Huron Legal, where he played a key role in the rapid growth of Huron’s Legal consulting practice. During his time at Huron Legal, Pratik worked closely with Fortune 500 General Counsel, Law Department Managers and Legal Finance Managers to develop strategic roadmaps for enhancing various areas of their legal operations, including outside counsel management, law firm sourcing and selection, legal matter management, e-billing, contract lifecycle management, legal holds, e-discovery and document management.
VP Human Resources and Learning & Development
Joyce was previously at Integreon, where she built the global Learning and Development function across multiple solutions and locations. Based in New York today, she was initially based in Mumbai, India from 2003 until 2007, where she was a member of the global executive management team that grew the company from 100 to over 2,000 employees. During this time she led a global team of 30 involved in promoting Integreon’s value proposition with clients; implemented new solutions and client centers at delivery sites in the UK, US, India and the Philippines; built onboarding programs, and defined workflow, success measures, and SLAs. She created systematic talent management processes including standardized curriculum development, certification programs and learning effectiveness measures, mentoring, professional development and middle management training programs to improve retention and develop new leaders.